Frequently Asked Questions
Welcome to our FAQ, we are so glad to have you as a customer here. We have tried to answer the most common questions.
Shipping & Returns
Below you will find a number of frequently asked questions about shipping, returns and exchangesStylish, convenient and compact
How long will it take for my order to be delivered?
Orders placed before 10pm will be shipped the same day and usually delivered the next business day.
Hoe lang duurt het voordat mijn bestelling wordt geleverd?
Bestellingen die vóór 22:00 uur geplaatst zijn, worden dezelfde dag verzonden en meestal de volgende werkdag geleverd.
Can I return my order?
Yes, you have 30 days to change your mind. Within this period you can return your product for a full refund.
What are the return conditions?
The product must be unused, in its original packaging and complete. Return costs are at your own expense.
How do I report a return?
Send us an email via the contact form with your order number and reason for return. We will then send return instructions.
Orders
Below are some frequently asked questions about orders
How do I know if my order was successful?
After your order you will receive a confirmation by e-mail. Didn't receive an e-mail? Check your spam or contact us.
Can I change or cancel my order?
This is possible as long as the order has not been shipped. Please contact us as soon as possible.
How do I track my order?
As soon as your order has been shipped you will receive a track & trace code by email.
What if my order arrived damaged?
Take photos of the damage immediately and contact us. We will solve it for you quickly.
Products
Below you will find a number of frequently asked questions about our products
How do I know which model is right for me (W-series or P-series)?
The W-series is standard and ideal for basic use. The P-series is more luxuriously finished with extra comfort options such as adjustable handles and UV roofs.
Is it possible to order accessories separately?
Yes, you can order accessories such as seats or sunroofs separately via the product page.
What is the maximum carrying weight of the stroller?
MAX. WEIGHT OF CHILD CHAIR: 45 kg per bench and 170 kg for the entire cart